FAQs
General Leather
HOW IS YOUR LEATHER SOLD?
Our online store offers primarily sides of leather. In some specific types of leather, there is the option to purchase by the side, back, doublé back, bend or doublé bend If
you you are looking for a different cut than what is shown online, give us a call! We’d be happy to give you a quote.
HOW MANY SQUARE FEET CAN I EXPECT IN A SIDE?
Typically a jumbo heavy native steer side is about 23-25 square feet.
WHAT DOES “TR” STAND FOR?
TR stands for tannery run grade. We have four grades: #1, #2, #3 and TR. TR is primary grade that we currently offer online. TR sides are economical and suitable for most projects. If you have a specific need for grade numbers 1, 2 or 3 please give us a
call. We usually keep a range of grades in stock
WHY SHOULD I ORDER THROUGH THE LEATHER COMPANY?
We love leather just as much as you. We keep the customer in mind throughout all the stages of bringing the leather to you. From our tannery beginning the tanning process with premium heavy native steer to hand selecting your order with your specific end
product in mind, we are dedicated to making sure you get the right leather for you.
Find out more about us and our team here.
I’M NOT CERTAIN OF THE TYPE OF LEATHER THAT WOULD WORK BEST FOR MY PROJECT. CAN YOU HELP?
Definitely! Our team has decades of experience in the leather industry so we usually can recommend the leather type, weight, and cut that would work best for your project.
You can call us during our normal business hours or you can submit your question here.
WHY ARE THERE LIMITED QUANTITIES AVAILABLE FOR SOME SIDES?
The majority of our sides listed on the site are items that we continually keep in stock.
Other sides listed are short run or a custom item that was developed therefore quantities are limited. If you are interested in ordering a larger quantity of sides of a leather with limited quantities, contact us for an estimated lead time.
I DON’T SEE THE TYPE OF LEATHER I’M LOOKING FOR ON YOUR WEBSITE.
Our website does not feature all products that we are able to provide. What is listed
online is what is currently stocked in our warehouse. If you need a particular color,
weight, grade, or cut please contact us. If we don’t have it, more than likely we can
have it made at our tannery. Contact us or learn more about custom leather.
CAN I GET LEATHER SAMPLES?
Of course! Buying leather online can be a daunting task without being about to feel
and see details of the leather. We want to make it as easy as possible. Our samples are free (just pay shipping). Note: The color and thickness of the sample leather
received could slightly differ from the color of the leather received due to natural variations of the leather. Browse samples here.
IS THERE A MINIMUM PURCHASE REQUIREMENT AS A BUSINESS CUSTOMER?
No. We value all of our business customers whether they operate a small or large business. There is no minimum order requirement.
Ordering
IS THERE A MINIMUM PURCHASE REQUIREMENT?
No. Order anywhere from 1 piece to 100 (or more if you’d like).
ARE THERE OTHER WAYS TO PURCHASE OTHER THAN ONLINE?
You may place a phone order with us toll free at 1-800-**** or at our office in ******.
Our office hours are Monday- Friday 8 am -4:30pm CST.
WHAT METHODS OF PAYMENT ARE ACCEPTED?
We accept PayPal as well as all major credits including MasterCard, Visa, Discover, and American Express. Business customers can apply for an ALD credit account when
established.
Production FAQs
WHAT MAKES TLC UNIQUE FOR PRODUCTION SERVICES?
The services we provide are fulfilled through our tannery. You work directly with our TLC team in TEXAS for the set up, payment, and delivery of the services provided. We can discuss your project through phone calls, email, or video conferencing;
whichever is more convenient to for you! You can always reach out to us at any point during the process for updates or questions.
WHAT TYPES OF MATERIAL DO YOU USE?
The services that we offer are fulfilled using the tannery's own full grain leather.
WHAT IS THE AVERAGE LEAD TIME?
The lead time varies per project depending on the intricacy of the project and the order
quantity. We try our best to give an accurate time frame at the time of quote.
AFTER THE ORDER IS COMPLETE HOW WILL IT ARRIVE?
Most projects will ship via UPS FEDEX ETC. We will provide tracking information at
the time of shipping. If you have a preferred delivery carrier we can make
accommodations. See more about our shipping policy.